JADWAL TRAINING ONLINE

Jadwal Training Online 2020 Selanjutnya …

07 Juli 2020 | Rp 1.750.000 – Online Training
10 Agustus 2020 | Rp 1.750.000 – Online Training
09 September 2020 | Rp 1.750.000 – Online Training

Jadwal Training Online 2020 Selanjutnya …

COURSE BENEFITS

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

WHO SHOULD ATTEND

Those looking to strengthen their communication and collaboration skills and work confidently with others.

YOU WILL LEARN HOW TO

Achieve results in your communications with others
Build collaborative relationships that emphasize trust and respect
Communicate effectively using simple, concise and direct language
Enhance your active listening skills to anticipate and avoid common misunderstandings
Foster cross-cultural understanding in your workplace
Eliminate the roadblocks that undermine your ability to communicate effectively

COMMUNICATING SKILLS OUTLINE TRAINING

Building a Foundation
1. Adopting simple, concise and direct language
2. Recognizing perceptual filters that hinder communication
3. Identifying basic communication principles
4. Applying a communication process model
Setting Clear Goals for Your Communication
Determining outcomes and results
1. Soliciting feedback
2. Matching intentions and results
Initiating communications
1. Figuring out what to say and the best way to say it
2. Paying attention to verbal and nonverbal cues
Avoiding Communication Breakdowns
Creating value in your conversations
1. Strengthening your relationships
2. Distinguishing value from waste
Taking personal responsibility
1. Recognizing your role in creating successful communications
2. Identifying internal and external factors that impact your communications
3. Establishing message feedback
4. Communicating non-defensively
Translating Across Communication Styles
Identifying the four communication styles
1. Recognizing your style and the style of others
2. Strengths and blindspots of each style
Bridging communication styles
1. Adapting your own approach to close communication gaps
2. Being flexible without compromising your identity
Listening for Improved Understanding
Tools for active listening
1. Asking clarifying questions
2. Confirming the message
3. Demonstrating respect, empathy and sensitivity
4. Listening for the entire message
Interpreting nonverbal cues
1. Intonation
2. Rate of speech
3. Volume
4. Gestures
5. Facial expressions
6. Posture
7. Use of space
8. Dress
9. Eye contact
Achieving Genuine Communication
Creating openness
1. Determining when to speak up and when not to
2. Identifying appropriate degrees of disclosure
3. Establishing value and trust
Working with a three-dimensional model of behavior
1. Identifying how you interact with others and how to make improvements
2. Calibrating the variance between what you want and what you express
Matching your body language to your message
1. Enhancing your message to gain your intended results
2. Creating believable and credible messages
3. Ensuring that your attitude supports rather than hinders communication
4. Speaking through silence
Cross-Cultural Communication
Navigating beyond cultural boundaries
1. Developing greater sensitivity to cultural differences
2. Avoiding potential cross-cultural pitfalls
Working with filters and assumptions
1. Raising your awareness to avoid misunderstandings
2. Uncovering hidden assumptions
3. Recognizing filters in yourself and others
Working Constructively with Emotions
Dealing with anger
1. Overcoming personal challenges
2. Expressing your anger constructively
3. Minimizing defensive reactions in others
Managing emotionally charged situations
1. Defusing an emotional situation while maintaining your composure
2. Taking responsibility for your emotions

NARASUMBER :

Trainer Team

Jadwal dan Investasi Training Online 2020

Tanggal 7 Juli 2020
Tanggal 10 Agustus 2020
Tanggal 9 September 2020
Tanggal 7 Oktober 2020
Tanggal 9 November 2020
Tanggal 7 Desember 2020

Investasi :

Rp 1.000.000,- (Satu Juta Rupiah) Running Minimal 2 Orang Peserta
Rp 1.750.000,- (Satu Juta Tujuh Ratus Lima Puluh Ribu Rupiah) Langsung Running On Schedule

Fasilitas :

Soft Copy Materi (Dikirim By Email)
Sertifikat Kehadiran (Dikirim Via JNE)

Training Communicating Skills : Results Through Collaboration

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