COMMUNICATION AND INTERPERSONAL SKILLS FOR SECRETARY AND ADMINISTRATIVE PROFESSIONALS
Hotel Aryaduta Semanggi, Jakarta | 21 February 2011| 09.00 – 16.30 | Rp. 1.800.000,-
The program allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will detect possible conflict and minimize its impact.
The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.
OBJECTIVES
After completing this practical program, participants will be able to:
On completing this course candidates will be able to:
• Understand that the ability to communicate impacts not only on you , but on the organization in which you operate.
• Use effective methods of both one and two way communication
• Use good listening skills
• Work effectively and easily as part of a team
• Understand the correct language skills required for excellent Communications and interaction
• Give feedback to others in a professional manner
• Become skillful in interacting with other employees
• Communicate effectively through varied mediums of communication
• Understand fairness and equality an the workplace
• Become totally effective in the workplace
OUTLINE
- Rapport Building Skills : to build and maintain good working relationships with others
- Understanding Communication Styles
- Fairness and Equality in the Workplace
- Methods of communication
- Communication style and pitfalls
- How to achieve effective communication
- Personal Effectiveness in the Workplace
- Understanding Human Behavior Needs
- The Power of Language Skills
- Giving and Receiving Feedback
- Managing Challenging Communication Situations
METHODOLOGY
- Active Participation by all group members
- Small group discussions
- Role play / Case study work
- Problem-solving real work issues
- Individual Action plan
TARGET PARTICIPANT
This program is for individuals, secretaries, and team leaders who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.
WORKSHOP LEADER
CARLINA A. PATUWO
With 30 years experience in Secretarial, HR, Training, Management & Consultancy fields, Lina set up and established her own business, Choice Management Consultants. She is a coach for secretaries and a facilitator in personal development program.
TRAINING FEE
- Rp. 1,800,000 / participant (full fare)
- Rp. 1,650,000 / participant (if register for 2 persons or more and payment made before February 10, 2011)
- Rp. 1,500,000 / participant (if register for 2 persons or more and payment made before February 5, 2011)
- Fee includes handout, certificate, lunch and snacks
DATE & VENUE
21 February 2011
09.00 – 16.30
Hotel Aryaduta Semanggi