COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT – Yogyakarta

COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT  – Yogyakarta

Ibis Hotel  Yogyakarta | 22 – 24 November 2011 | IDR  4.500.000 per participant – non residential

OBJECTIVES

• Understand why people communicate and behave differently
• Be more assertive in dealing with others in most situations
• More understand on human feeling, thinking and behaviour
• Successfully resolving conflicts
• Be prepared to manage conflict involve bosses, peers and subordinates

COURSE OUTLINE

Knowing yourself before knowing others

• Effective Communication
• How to manage a good message

Developing your emotional intelligence
Empathy Communications

• Listening not hearing
• Becoming interactive listener
• Becoming message centred vs speaker centred

Advantages of assertive behaviour and why you should develop the skills
Being assertive in difficult situation

• Positive Thinking and creative

Interpersonal Communication and team work

• Communicating in group
• Small group dynamic
• Problem solving in a small group setting
• Handling the stress
• Ways to make team meeting more effective and productive
• Presenting creating hard feeling

Managing conflict using assertive behaviour
Handling objection and criticisms in team environment

INSTRUCTOR

• Irfan Riza, MSi, MA
• Amin Wibowo, MBA

WHO SHOULD ATTEND?

Seluruh Staff, Supervisor, Manager yang bekeinginan untuk berkomunikasi dan penanganan konflik dengan lebih baik/efisien.

TEMPAT

Ibis Hotel  Yogyakarta

INVESTASI

• IDR  4.500.000 per participant – non residentia
• IDR  4.200.000 per participant – non residential (for at least 2 participants from the same company)

FASILITAS

•  Training module (hard & cd softcopy)
• Training kit (tas seminar atau backpack)
• 2x coffee break, 1x lunch
• Souvenir
•  Sertifikat
• Training Photo
• Picking-up service dari Bandara/Stasiun KA ke hotel (min. 2 orang peserta dari perusahaan yang sama)

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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