COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT
Hotel Santika Premiere, Jogjakarta | Kamis – Jum’at, 27 – 28 Maret 2014 | Rp. 4.500.000,-/Peserta
TRAINING OBJECTIVE :
- Understand why people communicate and behave differently
- Be more assertive in dealing with other in most situations
- More understand on human feeling, thinking and behaviour
- Successfully resolving conflicts
- Be prepared to manage conflict involve bosses, peers and sub ordinates
TRAINING MATERIAL OUTLINE :
1. Knowing yourself before knowing others
- Effective Communication
- How to manage a good massage
2. Developing your emotional intelligence
3. Empathy Communications
- Listening not hearing
- Becoming Interactive Listener
- Becoming massage centre vs speaker centred
- Planning, organize meetting and presentation
4. Advantages of assertives behaviour and why you should develop the skills
5. Being assertive in difficult situation
- Positive Thinking and creative
- Presentations overview
6. Interpersonal Communication and team work
- Small group dynamic
- Problem solving in a small group setting
- Managing Conflik using assertive behaviour
- Presenting creating hard feeling
- Handling Objection and criticisms in team environment
10. Handling Objection or respons of the audience
TRAINER:
Praktisi Expert dari Kami yang telah banyak memberikan training tentang COMMUNICATION, ASSERTIVENESS & CONFLICT MANAGEMENT dengan menggunakan tools yang maksimal dalam meningkatkan keterampilan dalam komunikasi.
Jadwal & Tempat:
- Kamis-Jum’at, 27-28 Maret 2014
- Pk. 09.00 – 16.00 WIB
- Hotel Santika Premiere Jogja
Investasi :
- Rp. 4.500.000,-/Peserta
- Including : Sertifikat,Training Modules, Workshop kit, Lunch, Snack, Foto 10 R.
cforms contact form by delicious:days