DEALING WITH DIFFICULT PEOPLE

DEALING WITH DIFFICULT PEOPLE
Yogyakarta | 18-20 September 2012  | Rp. 8.500.000
Yogyakarta | 27-29 November 2012 | Rp. 8.500.000
Yogyakarta |  04-06 Desember 2012  | Rp. 8.500.000
Yogyakarta | 26-28 Desember 2012 | Rp. 8.500.000

 

 

COURSE OVERVIEW

DESCRIPTION

Dealing with difficult people at work is part of everyone’s life.  Bad relationships, incompatibility, or the difficulty of an agreement between co-workers are only some matters. It will gradually get worse, if there is no strategic respond and solution. Difficult situation will caused dismissal, poor employee performance and uncomfortable workplace. Most people choose to remain silent as a solution. Somehow it will put the situation getting worse, while the offensive action also does not give a better way.

This training will help the participant to be more understood and overcome the situation, since people with difficult behavior also has various types. It will need clear strategy to avoid the stress caused by the other people in the work environment.

 

OBJECTIVES

By the end of the session, participants will be able to:

1.  Overcome the behavior of the difficult people
2.  Develop their communication skill
3.  Reduce the level of stress by trying to adapt with situation and difficult people
4. Create a strategic formula to cope with difficult people

 

TRAINING CONTENTS

1. Difficult People Definition
2.  Various Types of Difficult People
3. The Strategy to Overcome Difficult People
4.  Tactics to cope with difficult people based on their behavior types
5.  Principles of Human Behavior
6. The Conform Technique in Difficult Situation
7. Improve Communication Skills
8.  Discussion and Simulation

 

WHO SHOULD ATTEND

This training is of value to managers, supervisors, procurement, marketing staff, business tender staff and those who had tasks related with clients.

 

TRAINING METHODOLOGY

To understand the concept, this training will be delivered by presentation, case study and also exercise to explore the applicable technique. By the end of the session, participants will be directed to create the action plan, to determine which plan will be implemented after returning to their workplace.

 

INSTRUCTOR

Dr. H Fauzan Asmara, MM (CV Enclosed)

 

TIME AND VENUE

• Batch II                       : 18-20 September 2012 at Yogyakarta
•  Batch III                   : 27-29 November 2012 at Jakarta
•  Batch IV                   :  04-06 Desember 2012 at Yogyakarta
•  Batch V                    :  26-28 Desember 2012 at Jakarta

•   Waktu                      : 08.00 – 16.00 WIB
•   Tempat                    : Jambu Luwuk /Ibis / MM UGM) Hotels Yogyakarta/Ibis Tamarin Hotel Jakarta

 

REGISTRATION                                  

• Rp. 8.500.000,- per participant (Non Residential) at Jakarta
•  Rp. 7.500.000,- per participant (Non Residential) at Yogyakarta

 

TRAINING FACILITIES

•   Training Module
• Training CD contains training material
•   Certificate
•   Stationeries: Notebook and Ballpoint
•  Jacket or waistcoat or T-Shirt
•  Bag or backpackers
• Training Photo
• Training room with full AC facilities and multimedia
• Once lunch and twice coffee break every day of training
• Qualified instructor
• Transportation for participants from hotel of participants to/from hotel of training (if minimal number of participants from one company is 4 persons)

 

 

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