MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE
Hotel Ibis, Yogyakarta | 11 – 13 Desember 2012 |  IDR  5.000.000

Jadwal 2013

Hotel Ibis Styles, Yogyakarta | 8 – 10 Januari 2013 | IDR 5.500.000
Hotel Ibis Styles, Yogyakarta | 28 – 30 Januari 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 5 – 7 Februari 2013  | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 26 – 28 Februari 2013  | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 5 – 7 Maret 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 26 – 28 Maret 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 2 – 4 April 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 23 – 25 April 2013  | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 6 – 8 Mei 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 28 – 30 Mei 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 11 – 13 Juni 2013 | IDR  5.500.000
Hotel Ibis Styles, Yogyakarta | 25 – 27 Juni  2013  | IDR  5.500.000

Jadwal Training 2013 Selanjutnya …

OBJECTIVES

1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

COURSE OUTLINE
DAY 1

Conflict Resolution & the Communication Aspect.

Session 1

• Opening
• Definition and Sources of Conflict
• Component of Conflict (Interests, Emotions, and Values)
• Models of Conflict

Session 2

• Bases of Managing Conflict
• Generating vs Confronting Conflict
• The Role of Managers
• The Styles of Managing Conflict
• Force Field Analysis

Session 3

• The Communication Pyramid
• 12 Barriers to Effective Communication
• Managing Emotions

Session 4

• Active Listening
• Assertiveness Skills

DAY 2

Dealing with Difficult People (1)

Session 1

• Transactional Analysis
• Understanding Basic Human Behavior

Session 2

• Types of Difficult People
• Strategies of Dealing with Difficult People

Session 3

• Problems in Giving Feed-back
• Giving Effective Feed-back

DAY-THREE:

Dealing with Difficult People (2)
Session 1

• Identification of Personal Needs
• Interaction Principles

Session 2

• Problems in Coaching
• Coaching and Counseling

Session 3

• Interviewing Techniques
• Face-to-Face with Difficult People

Session 4

• Feed-back Session
• Closing

INSTRUCTOR

Drs. Amien Wibowo, MBA.

DELIVERY TYPE
Lecturing, interactive discussion, games, and case study

 

TIME & VENUE

• 11-13 Desember 2012
• 8-10 Januari / 28-30 Januari / 5-7 Februari / 26-28 Februari / 5-7 Maret / 26-28 Maret / 2-4 April / 23-25 April / 6-8 Mei / 28-30 Mei / 11-13 Juni / 25-27 Juni / 2-4 Juli / 29-31 Juli / 5-7 Agustus / 27-29 Agustus / 3-5 September / 24-26 September / 1-3 Oktober /  29-31 Oktober / 6-8 November / 26-28 November / 3-5 Desember  / 18-20 Desember 2013

VENUE

Hotel Ibis – Yogyakarta

INVESTATION
IDR 5.500.000 per participant – non residential

FACILITIES

• Training module
• Stationeries: notebook and ballpoint
• Training bag or backpack
• 1x lunch & 2x coffee break at days of training
• Exclusive T-Shirt
• Certificate
• Training photo
• Transportation for participants from the airport/railway station to hotel/training venue (Minimal number of participants from the same company is 2 persons)

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