MANAGING SERVICES

MANAGING SERVICES

HOTEL HARRIS TEBET, JAKARTA | 18 – 19 November 2013 | Rp. 3,500,000

Materi

1. The Service Revolution
2. Re-Evaluating Your Service Culture
3. Teamwork: Re-Evaluating Your Service Culture
4. Teamwork: Developing Key Result Area In Customer Service
5. Managing Customer Service
6. The Manager As A Customer Service Model
7. How To Measure Your Service Standards
8. Teamwork:  Developing New Service Goals, Action Plan, And Standards
9. Role-Play: Coaching Subordinates For Service Excellence
10. Motivating And Coaching For Service Excellence
11. Developing The Climate Of Service By Applying Informal And Formal Rewards
12. Appraising Service Performance
13. Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
14. How To Develop Service Excellence Checklist For Survey
15. Teamwork: Developing Service Excellence Checklist For Survey
16. Continous Improvement In Managing Service
17. How To Develop And Maintain Customer Focus Group
18. Role-Play: Customer Focus Group In Action
19. Course Summary
20. Developing Service Excellence Action Plan
21. Feedback And Follow-Up

 

Instruktur
 Drs. Bambang Haryanto, M.Sc  ialah instruktur dan konsultan independen berbagai organisasi bisnis dan lembaga, antara lain BCA Group, Gajah Tunggal Group, Dharmala Group, Sampoerna Group, Tiga Raksa Group, Lippo Bank, Bogasari, dan Bank Artha Graha.

Master of Education dari Simon Fraser  University Canada ini memulai karir profesi di Divisi HRD dan Training Center BCA sebagai instruktur program manajemen pengembangan diri dan manajemen, menyusun, mengembangkan dan menyelenggarakan berbagai pelatihan untuk BCA Training Center. Hingga saat ini ia telah menyelesaikan dengan baik lebih dari 900 kali berbagai jenis program pelatihan dan konsultasi.

Tanggal dan Tempat

• 18-19 Desember 2012  – Hotel Harris Tebet Jakarta
• HOTEL HARRIS TEBET, JAKARTA | 26 – 27 Maret 2013 
• HOTEL HARRIS TEBET, JAKARTA | 18 – 19 November 2013

Investasi :

• Rp. 3,500,000 sudah termasuk material kit, sertifikat keikutsertaan, makan siang dan rehat kopi, belum termasuk pajak. Bagi 5 peserta atau lebih dari perusahaan yang sama GRATIS untuk satu orang peserta

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

cforms contact form by delicious:days