PROFESSIONAL RECEPTIONIST AND OPERATOR

PROFESSIONAL RECEPTIONIST & OPERATOR

Yogyakarta | 14 – 15 Oktober 2020 | Rp 4.500.000/ peserta
Yogyakarta | 11 – 12 November 2020 | Rp 4.500.000/ peserta
Yogyakarta | 21 – 22 Desember 2020 | Rp 4.500.000/ peserta

 

 

DESKRIPSI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Receptionist dan Operator yang handal adalah mereka yang mampu mengatasi segala masalah yang timbul di bagian muka perusahaan (front office) dan selalu tampil menarik, sopan, ramah, serta profesional. Bagaimana menciptakan receptionist dan operator yang mampu bersikap profesional, mengerti bagaimana harus bersikap benar dan menguasai etika dalam menerima tamu, atau bertelephone perlu dipelajari dalam Training Professional Receptionist and Operator ini. Akan menjadi cermin yang baik bagi perusahaan yang bersangkutan bila seorang frontliners mampu berkomunikasi secara efektif dengan semua orang.

 

MATERI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

1. Professional receptionist:
   1. Fungsi dan tugas resepsionis
   2. Tata cara menerima tamu:
      • Membantu & melayani tamu
      • Menerima dan menyampaikan pesan
      • Menerima dan menyampaikan surat
   3. Penampilan dan sikap positif resepsionis:
      • Kesan pertama
      • Penampilan fisik
      • Sikap positif
   4. Etika yang perlu dimiliki resepsionis
2. Professional Operator:
   1. Professional telephone conversation:
      • Active listening
      • Komunikasi efektif
      • Wawasan/product knowledge
   2. Telephone technique and courtesy:
      • Persiapan menelepon
      • Menerima telepon: Holding & Transferring Techniques, menjawab permintaan informasi, menerima pesan
      • Menelepon keluar
      • Mengakhiri telepon
      • Telephone courtesy
   3. Menghadapi penelepon sulit:
      • Tips menghadapi penelepon sulit
      • Formulir keluhan

 

INSTRUKTUR TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Ibu May Priatmaja dan tim

 

TEMPAT TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

 Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

DURASI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

2 days

 

JADWAL TRAINING

• 14 Okt 2020-15 Okt 2020
• 11 Nop 2020-12 Nop 2020
• 21 Des 2020-22 Des 2020

 

INVESTMENT PRICE/PERSON

1. Rp. 4.500.000/person (full fare) or
2. Rp. 4.250.000/person (early bird, payment 1 week before training) or
3. Rp. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with Full AC facilities and multimedia
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor
11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

PROFESSIONAL RECEPTIONIST & OPERATOR

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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