SERVICE ORIENTATION

SERVICE ORIENTATION

Bali | 04 – 06 Agustus 2014 | Rp. 8.000.000 
Bandung | 04 – 06 Agustus 2014 | Rp. 6.500.000 
Yogyakarta | 04 – 06 Agustus 2014 | IDR 5.800.000 
Bali | 12 – 14 Agustus 2014 | Rp. 8.000.000 
Bandung | 12 – 14 Agustus 2014 | Rp. 6.500.000 
Yogyakarta | 12 – 14 Agustus 2014 | 5.800.000

Jadwal Training 2014 Selanjutnya …

DESCRIPTION

Service Orientation — Listening to and understanding the client (both inside (colleagues) and outside company); anticipating client needs; giving high priority to client satisfaction. To most citizens, the contact person is the organization. In their eyes, the organization is only as competent, knowledgeable, courteous, and reliable as the person who represents it. Even if the client is not wholly satisfied with a product or service, if excellent, efficient client service is offered, they will be more likely to return to you, which is good for business. Remember no clients means no business. If you understand your clients, you can better determine which of your products or services are more suitable for them and you can even develop and deliver a more tailored product or service.

OBJECTIVES

1. Understand how to respond and meet the basic needs of customers
2. Knowing how to appropriately respond to customer
3. Maintain good communication and relationship with clients
4. Taking personal responsibility
5. Improve the quality of self to improve the quality of service to customers
6. Using long-term perspective

TRAINING  OUTLINES

1. Personality Profile
2. Service Business
3. Client Service Orientation
4. Service Paradigm
5. Client Types & Need Identification
6. Identify Positive Service Attitude
7. Body Language Honesty
8. Positive Communication Skill
9. SER (Self Esteem, Empowerment, Recover)
10. VICE (Vision, Improved, Care, Exceed Expectation)
11. Complaint Handling
12. Professionalism under Pressure
13. Maintain and develop relationship to corporate

INSTRUCTOR

Lucky B. Pangau, S. Sos., MM

 

METHOD

Lecturing, workshop, interactive discussion, sharing and case study.

 

TIME & VENUE

• 4-6 Agustus / 12-14 Agustus / 19-21 Agustus / 1-3 September / 22-24 September / 24-26 September / 1-3 Oktober / 15-17 Oktober / 29-31 Oktober / 3-5 November / 12-14  November /25-27 November / 2-4 Desember / 15-17 Desember / 29-31 Desember 2014
• Hotel Ibis Styles Dagen – Yogyakarta

 

TRAINING FEE

• IDR  5.800.000 per participant (Non-Residential)
• Minimal participants : 2 persons (Yogyakarta)
• Bali, Ibis Styles Kuta, Ibis Legian Hotel, Hard Rock Café Hotel | Rp. 8.000.000 Per Peserta | Kuota Min. Peserta: 5 orang
• Bandung, De Batara Hotel, Banana Inn Hotel, Golden Flower hotel | Rp. 6.500.000 Per Peserta | Kuota Min. Peserta: 5 orang

 

 

TRAINING FACILITIES

•  Quality Training Module
•  Tas Backpack
•  Stationeries
•  Sertifikat
•  Exclusive Polo shirt atau jaket
•  Flashdisk berisi materi training service orientation
•  2x coffee break dan lunch
• Training akan running apabila telah tercapai kuota minimal peserta 2 orang.
• Transportasi Peserta dari Bandara/Stasiun KA ke hotel / training venue. (Minimal 2 orang peserta dari perusahaan yang sama)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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