SERVICE QUALITY (LEVEL INTERMEDIATE)

SERVICE QUALITY (LEVEL INTERMEDIATE)

Jakarta | 23 – 24 September 2020 | Rp 4.500.000/ peserta
Jakarta | 28 – 29 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 25 – 26 November 2020 | Rp 4.500.000/ peserta
Jakarta | 23 – 24 Desember 2020 | Rp 4.500.000/ peserta

Jadwal Training 2020 Selanjutnya …

 

 

SERVICE QUALITY (LEVEL INTERMEDIATE) TRAINING OUTLINE

1. Mengetahui dan mengenal customer internal dan eksternal
2. Memahami dan menguasai Six Level of Service Measurement
3. Memahami penggunaan Customer Perception Point
4. Memahami fungsi dan pentingnya pemetaan alur transaksi pelayanan
5. Mengenal dan memahami gaya pelayanan
6. Mengetahui dan memahami kelebihan dan kekurangan pelayanan sekarang dan bagaimana memperbaikinya dengan memanfaatkan SERVQUAL

 

INSTRUCTOR SERVICE QUALITY (LEVEL INTERMEDIATE)

Nugroho Wicaksono, MM. MNLP and Team

 

VENUE SERVICE QUALITY (LEVEL INTERMEDIATE)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION SERVICE QUALITY (LEVEL INTERMEDIATE)

2 hari

 

JADWAL TRAINING 2020

1. 23 Sep 2020-24 Sep 2020
2. 28 Okt 2020-29 Okt 2020
3. 25 Nop 2020-26 Nop 2020
4. 23 Des 2020-24 Des 2020

 

INVESTMENT PRICE/PERSON

1. 4.500.000/person (full fare) or
2. 4.250.000/person (early bird, payment 1 week before training) or
3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified

 

SERVICE QUALITY (LEVEL INTERMEDIATE)

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

cforms contact form by delicious:days