Telemarketing

Effective Telemarketing

Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 20 – 21 May 2015 | Rp. 4.075.000
Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 31 July – 01 Agustus 2015 | Rp. 4.075.000
Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 09 – 10 September 2015 | Rp. 4.075.000
Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 16 – 17 Desember 2015 | Rp. 4.075.000

 

Telemarketing adalah aktivitas yang tidak semudah seperti apa yang terlihat.
Telemarketing terkait dengan berbicara dengan seseorang melalui tilpon yang anda tidak ketahui serta mencoba meyakinkan mereka untuk membeli suatu produk, pelayanan, atau menjadi anggota dari sesuatu yang ditawarkan.

Berbagai kesempatan, telemarketers gagal karena mereka tidak mengetahui pekerjaan dengan baik.

 

Apa yang Akan Dipelajari?

• Determination of potential client needs
• Understanding the selling process
• Talking the customer’s language
• Avoiding common sales mistakes
• Maximizing effectiveness of customer interaction

 

Tujuan Telemarketing

• Meningkatkan ketrampilan telemarketer yang profesional dengan penerapan teknik, kiat, dan praktek role-play keadaan yang sesunggunguhnya dan spesifik untuk industri property.

 

Peserta yang Dianjurkan mengikuti training Telemarketing

• Telesales – Telemarketers – Sales Managers – Sales Reps – Sales Team leaders

 

Metode Telemarketing

• Lecture yang interaktif dan partisipatif;
• Diskusi kelompok;
• Studi Kasus;
• Role-play;
• Pembahasan Insight
• Pragmatis dan  “what will work”
• Disampaikan oleh Master Trainer yang berpengalaman dalam sales &marketing

 

Waktu Pelaksanaan

• Dua Hari Pelatihan

 

Topik Bahasan 

Bagian 1 – Communication Skills 

• Spoken communication
  • Improving the effectiveness of communication
  • Structure of communication
  • Questioning techniques

• Listening Skills
  • Passive Listening
  • Active listening
  • Reflective Listening

• Telephone Etiquette
  • Ways to make a Good First Impression
  • Effective Call Handling
  • Key Phases of an Outbound/Inbound Call
  • Hold Procedure
  • Dead Air
  • Using the Right Tone of Voice
  • Tips for Good Telephone Etiquette
  • Forbidden Phrases

• Non-Verbal Communication
  • Using non-verbal encouragement over the telephone
  • Tips on body language over the telephone

Bagian 2 – Selling Skills

• How to be prepared
• The importance of personal planning
• The difference between telephone sales, telemarketing and telephone research
• The importance of the first 15 seconds
• Good times, bad times, unexpected times – which is best?
• Key words and phrases
• Structuring the call
• Getting past the gate-keeper
• Positive reinforcement
• Establishing needs
• Building a case

• Overcoming objections
  • Listening – the forgotten art
  • How to recognise buying signals
  • Tracking the decision maker
  • Closing techniques
• Dealing with different kinds of customers
  • Angry customers
  • Talkative customers
  • Gatekeepers
  • Customers who are not interested
  • Customers who are pressed for time

 

FEE;

• Rp. 3.000.000, – (Registration 3 person/more; payment 1 week before training)
• Rp. 3.250.000, – (Reg 2 weeks before training ; payment 1 week before training)
• Rp. 3.750.000, – (On The Spot; payment at the last training )
• Rp. 4.075.000, – (Full Fare)

 

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