SERVICE EXCELLENCE

SERVICE EXCELLENCE

Jakarta | 03 – 04 Agustus 2020 | Rp 4.500.000/ peserta
Jakarta | 10 – 11 September 2020 | Rp 4.500.000/ peserta
Jakarta | 05 – 06 Oktober 2020 | Rp 4.500.000/ peserta
Jakarta | 02 – 03 November 2020 | Rp 4.500.000/ peserta

Jadwal Training 2020 Selanjutnya …

 

 

SASARAN PELATIHAN PELAYANAN PRIMA

• Memahami pentingnya pelayanan untuk mendukung tujuan perusahaan
• Mengetahui tugas pelayanan sesuai peran, kedudukan, fungsi masing-masingdalam perusahaan
• Memahami cara memberikan pelayanan prima sesuai standar yang diharapkan

 

MATERI PELATIHAN PELAYANAN PRIMA

1. Konsep Dasar Pelayanan Prima
2. Hambatan dalam Pelayanan Prima
3. Pengenalan Tipe Kepribadian Pelanggan
4. Komunikasi dalam Pelayanan
5. Standar Pelayanan Prima
6. Etika Profesional dalam Pelayanan
7. Penanganan Keluhan dan Pengaduan
8. Komitmen dalam Pelayanan

 

INSTRUKTUR PELATIHAN PELAYANAN PRIMA

Bambang Wachyudianto

 

VENUE

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION

2 hari

 

JADWAL TRAINING 2020

• 03 Agust 2020-04 Agust 2020
• 10 Sep 2020-11 Sep 2020
• 05 Okt 2020-06 Okt 2020
• 02 Nop 2020-03 Nop 2020
• 10 Des 2020-11 Des 2020

 

INVESTMENT PRICE/ PERSON

1. 4.500.000/ person (full fare) or
2. 4.250.000/ person (early bird, payment 1 week before training) or
3. 3.950.000/ person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified

 

SERVICE EXCELLENCE

 

Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training

1. INFORMATION OPTIONS
2. Judul Training(required)
3. Tanggal Training
4. Select a message type Registration Offering Letter (Permintaan Proposal Penawaran) Next Schedule Information (Jadwal selanjutnya) More Information (Informasi tambahan) Others (lain-lain) (required)
5. PERSONAL DATA
6. Your Name(required)
7. Job Title(required)
8. Company(required)
9. Company Address
10. Email(valid email required)
11. Mobile Phone(required)
12. Office Phone(required)
13. Extention No.
14. Facsimile (Fax)
15. Website
16. PRE REGISTRATION DATA (Tidak Mengikat)
17. Penanggung Jawab Training di Perusahaan
18. Email
19. Office Phone+Ext atau No. Handphone
20. Jumlah Peserta(required)
21. Nama-nama peserta
22. Payment Method Bank Transfers Submitting an Invoice Cheque or Cash on arrival ( If Possible)
23. MESSAGE FOR TRAINING PROVIDER
24. Pesan untuk penyelenggara Training
25. CC this registration / message to me
26. Isikan angka/huruf pada gambar

 

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